Reasons why a person's KPU card may not be working for printing/copying or Fitness Centre access:
- The card was not properly linked in Papercut:
- Follow the steps for assigning a card in Papercut; Students, Employees
- If the card still does not work, issue a replacement card
- If the card still doesn't work, ask the person to contact IT directly
- They may no longer be a valid employee or student:
- For an employee, they may only have a Personal account in Papercut and not a Departmental account.
- The card was linked in PaperCut today.
- Information is loaded overnight into the data base for door access
- KPU Cards will not work for door access until the day after the card is added to PaperCut