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Papercut: Deposit Funds

Students

Papercut Admin

Before adding value check the balance in Papercut Admin

By checking Papercut Admin first:

  • You can ensure that the card they are using is properly linked in Papercut before accepting payment.
  • You can inform the patron of their balance.

On the POS

  1. Press PAPERCUT
  2. Enter the amount to be added.

Note: If a patron wants to add more than $50.00, the payment can be entered as one transaction in the POS but in Papercut Webcashier the maximum amount per transaction is $50.00. When entering the amount in Papercut Webcashier it will need to be recorded using more than one transaction.  For example: If a student wants to add $75.00 for printing/copying, you would enter one transaction for $50.00 and then a second transaction for $25.00.

  1. Press ADD Papercut Value..
  2. Press the Payment button.
    • You'll be prompted to tap the card after the appropriate payment steps below are completed.

Note: You can combine any of these Payment types. e.g. someone could pay $1.00 in cash and the rest on debit or credit.

Payment Type

Steps
Cash
  1. Select one of the following two options:
    • If applicable choose one of the Quick Cash buttons: e.g. $1.00, $2.00,  $5.00, $10.00, $20.00 OR
    • Manually enter the amount the patron is giving you
  2. Press CASH as the payment type.
  3. The amount to be given in CHANGE  (highlighted in yellow) will display in the POS payment window.
  4. The cash drawer will automatically open. 
  5. A receipt will not print.

To Print a copy of a receipt:

  1. On the Home screen press Papercut.
  2. Press REPRINT RCPT.
    • Only the most recent transaction receipt can be printed this way.
Credit/Debit
  1. Enter the payment amount.
    • The transaction window will display the amount outstanding based on your selections in the previous screen.
  2. Press the appropriate PAYMENT option:
    • DEBIT
    • CREDIT
  3. The transaction will automatically be transferred to the credit/debit machine.
  4. Hand the patron the credit/debit machine PIN pad to complete the transaction.
  5. On the POS screen, a Customer Receipt? Yes/No window will pop up. Select the appropriate option.
  6. If you have selected Yes, the Customer copy of the receipt will print first. Give the receipt to the patron.
    • If a signature line prints on the Merchant receipt the patron must sign the receipt.
  7. Fold the Merchant copy of the receipt in half and put it through the slot in the POS drawer.

Note: If the card is declined, the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.

 

Cheque
  1. Enter the amount of the Cheque.
  2. Press the payment type of CHEQUE.
  3. The cash drawer will automatically open. 
  4. A receipt will not print.

To Print a copy of a receipt:

  1. On the Home screen press Papercut
  2. Press REPRINT RCPT.
    • Only the most recent transaction receipt can be printed this way.
  1. Press Clear when you are finished.
  2. Press Home if not automatically returned to the Home screen.
  3. Follow the steps to add the amount into Papercut Webcashier.

Papercut Webcashier

  1. Click on the Papercut Webcashier shortcut on the desktop or go to https://papercut.kpu.ca/webcashier
  2. Once logged in, click on Deposit on the left hand side of the screen.
  3. Place your cursor in the Username field and tap the card or manually enter the student number.
  4. Enter the Amount to be added including the decimal point.

Note: The maximum amount per transaction is $50.00. If the amount to be added is in excess of $50.00 enter the amount using more than one transaction.  For example: If a student wants to add $75.00 for printing/copying, you would enter one transaction for $50.00 and then a second transaction for $25.00.

  1. Choose the appropriate Payment Method.
  2. Click on Deposit.

Note: If the student had a negative balance before the latest amount was deposited, then the amount deposited will first be applied to the outstanding balance. After the amount outstanding has been deducted, the remaining balance will be deposited into the patron's account.  For more information, see Negative Balance in Papercut.

Overview

  • Non KPU Students/Employees e.g. Community Borrowers can only pay at the Service Counter.
  • Students, and Dormant Employees who only have a personal account, can add funds online using a credit or debit card. 
    • Only debit cards that have a Visa or Mastercard logo on them can be used for payment.
    • Only the following credit cards will be accepted:
      • Visa
      • Mastercard
      • Diners Club
      • Discover
      • VISA Debit Card (debit card with VISA logo)
      • MasterCard Debit Card (debit card with MasterCard logo)

Note: Temporary credit cards (e.g. gift cards) can be used.  The user may need to register the card before use.

  • Funds can be added online via Papercut without having a KPU Card linked in Papercut Admin.

  • The ability to deposit funds is only available on campus.

    • Via the public computers (see steps below)
    • Using a personal device
      • Students MUST use KPUSecureStudent if adding value wirelessly from their own device.

Important Note: The online payment option does not work with Internet Explorer. If the student uses Internet Explorer to add value for printing, their credit card will be charged but the payment will not be applied in Papercut.

If you encounter a situation where funds added directly by the student via Papercut are not showing up, refer the student to the IT Helpdesk.  The Library is not authorized to resolve this issue by manually entering funds in Papercut.

 

Using the Library public computers:

  1. Double click the Papercut icon on the desktop.
  2. From the left hand menu choose Add Credit.
  3. In the Amount to add field choose an amount from the drop down list.

Note: Online deposits are limited to: $1, $2, $5, $10, $15 and $20.

  1. Click on Add value.
  2. Fill out the Payment Details screen and click on Process Transaction.
  3. If the transaction is successful a receipt similar to the one below will appear.

 

Non Students and Non Employees

Non-Students/non-Employees (e.g. those with Community Borrower privileges)  will not have accounts in Papercut.

  • Print
    • The patron will need to tell you which Guest Station they are using.
    • Pull the appropriate Guest station card from the drawer.
    • Add value to the card via the POS.
  • Copy
    • Any generic Copy Card can be used.
    • Add value to the card via the POS.

Non-Students/non-Employees do not have access to paying online.

On the POS

  1. Press PAPERCUT
  2. Enter the amount to be added.

Note: If a patron wants to add more than $50.00, the payment can be entered as one transaction in the POS but in Papercut Webcashier the maximum amount per transaction is $50.00. When entering the amount in Papercut Webcashier it will need to be recorded using more than one transaction.  For example: If a patron wants to add $75.00 for printing/copying, you would enter one transaction for $50.00 and then a second transaction for $25.00.

  1. Press Papercut
  2. Press the Payment button.

Note: You can combine any of these Payment types. e.g. someone could pay $1.00 in cash and the rest on debit or credit.

Payment Type Steps
Cash
  1. Select one of the following two options:
    • If applicable choose one of the Quick Cash buttons: e.g. $1.00, $2.00,  $5.00, $10.00, $20.00 OR
    • Manually enter the amount the patron is giving you
  2. Press CASH as the payment type.
  3. The amount to be given in CHANGE  (highlighted in yellow) will display in the POS payment window.
  4. The cash drawer will automatically open. 
  5. A receipt will not print.

To Print a copy of a receipt:

  1. On the Home screen press Papercut
  2. Press REPRINT RCPT.
    • Only the most recent transaction receipt can be printed this way.
Credit/Debit
  1. Enter the payment amount.
    • The transaction window will display the amount outstanding based on your selections in the previous screen.
  2. Press the appropriate PAYMENT option:
    • DEBIT
    • CREDIT
  3. The transaction will automatically be transferred to the credit/debit machine.
  4. Hand the patron the credit/debit machine PIN pad to complete the transaction.
  5. The cash drawer will automatically open. 
  6. On the POS screen, a Customer Receipt? Yes/No window will pop up. Select the appropriate option.
  7. If you have selected Yes, the Customer copy of the receipt will print first. Give the receipt to the patron.
    • If a signature line prints on the Merchant receipt the patron must sign the receipt.
  8. Fold the Merchant copy of the receipt in half and put it through the slot in the POS drawer.

Note: If the card is declined the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.

Cheque
  1. Enter the amount of the Cheque.
  2. Press the payment type of CHEQUE.
  3. The cash drawer will automatically open. 
  4. A receipt will not print.

To Print a copy of a receipt:

  1. On the Home screen press Papercut
  2. Press REPRINT RCPT.
    • Only the most recent transaction receipt can be printed this way.
  1. Press Clear when you are finished.
  2. Press Home if not automatically returned to the Home screen.
  3. Follow the steps to add the amount into Papercut Webcashier.

Papercut Webcashier

  1. Click on the Papercut Webcashier shortcut on the desk top or go to https://papercut.kpu.ca/webcashier
  2. Once logged in, click on Deposit on the left hand side of the screen.
  3. Place your cursor in the Username field and tap the appropriate GUEST or COPY card.
  4. Enter the Amount to be added including the decimal point.

Note: The maximum amount per transaction is $50.00. If the amount to be added is in excess of $50.00 enter the amount using more than one transaction.  For example: If a patron wants to add $75.00 for printing/copying, you would enter one transaction for $50.00 and then a second transaction for $25.00.

  1. Choose the appropriate Payment method.
  2. Place your cursor in the Username field and tap the card or manually enter the student number.

Employees

Value should never be added to an Employee Papercut account.  Employee Papercut accounts are charged to their Department.

Checking Papercut Balance

  1. Go to Papercut Admin.
  2. Click the Refresh button in the browser.
    • Warning: If you don't press the Refresh button it is possible that the amount displayed on screen will be incorrect.
  3. In the Quick Find field tap the card or type:
    • For Students enter their student number
    • For Employees enter their first name/last name

Note: Only Employees who have personally added funds to a personal account are eligible to be paid out.

  1. Select the appropriate account from the drop down list and click Go

Note: If a Student's account does not come up, it is likely because their Student record has expired.

  1. In the User Details window, check to make sure the correct record has come up.
  2. Scroll down to Account Details section and check the Balance.