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Papercut: Return of Guest Print Cards

Canceling Outstanding Print Jobs

When a Guest Print Card is returned to the Service Counter:

  1. Click on the Cancel Guest Print Jobs icon on the desktop.
  2. Enter the Guest Username (e.g. SGUEST01) and password used to login to the guest station and press enter.
  3. Check to see if there are unprinted print jobs listed.
  4. Jobs left unprinted need to be deleted from Guest Print cards:
    • So that the next person using a Guest Print card isn't charged for print jobs from the previous user.
    • To protect privacy

If there are unprinted print jobs:

  1. Click on Cancel All.
  2. Click on OK to confirm.
  3. Click on Log Out in the left hand column.
  4. Close the window.

For auto login stations, the password for guest stations also works to cancel print jobs.

Paying Out Papercut Balance

If the patron has already left without requesting their balance back, put the card back in the drawer even if there is a balance left on it.

Papercut Admin

  1. Click on the Papercut Admin shortcut on the desktop or go to
  2. Once logged in tap the card.
  3. Under Account Details check the Balance field.
  4. If there is a balance left on the card click on adjust
  5. In the Adjustment to apply field enter the amount to be removed e.g. -0.10
    • Include a negative sign before the amount.
    • Do not include the $ sign.
  6. Click on Apply.
  7. Follow the steps for Paying Out on POS

Paying Out on POS

  1. Ask the person for their debit or credit card.
    • When possible we will refund printing balances to debit or credit.
      • Note: It may take a few days for the amount to appear on a credit card statement.
    • If the person does not have a debit or credit card, then we can refund the person in cash.
  2. On the Home screen press Papercut
  4. Enter the amount to be paid out.
  5. Press the PAID OUT button.
  6. Press PAYMENT.
  7. In the transaction screen the amount will show as a negative value.
  8. Enter the amount being refunded.
  9. Press DEBIT or the appropriate credit card option e.g. VISA, MASTERCARD
    • or CASH if they don't have a debit or credit card.
  10. If the Merchant receipt prints with a signature line, sign the slip.
  11. Press CLEAR.