Note: It is possible that an Employee will show as active in Banner, OneCard and Workflows but Dormant in Papercut.
For Employees:
If the Print Account Selection field reads Automatically charge to a personal account:
Reasons why a person's KPU Card might not be working with Papercut.
Note: Do not scan the KPU barcode into Papercut. The barcode scanner is never used in Papercut.
If the card still does not work, issue a replacement card.
If the card still doesn't work, refer the person to IT.
It can take up to 2 days for a new employee's record to be added to Papercut. If they are not in Papercut but are in Workflows, OneCard and/or Banner with an Employee record:
The Department for which the Research Assistant works will decide whether they should be granted Papercut access. Not all Research Assistants will be given a Papercut Account.
If a Papercut account has been created for the Research Assistant it can take up to 2 days for it to be added to Papercut.
If they are in OneCard and/or Workflows:
It can take up to 2 days for a new student's record to be added to Papercut. If they are not in Papercut but are in Workflows, OneCard and/or Banner with a Student record:
Note: In the interim they can login to the Guest stations and use the Guest Print cards.
IT will not create generic Papercut accounts for departments. If the requestor has concerns they should contact IT directly.
Papercut will allow a student to go "one copy" into the negative when copying. This will result in a negative balance in Papercut. The amount that they go into the negative will depend on what they were copying at the time. e.g. If the patron is copying in colour on ledger size and runs out of funds in their Papercut account, the one copy into the negative will be $0.45.
If there is an outstanding negative balance in Papercut, when funds are deposited into the student's account, Papercut will apply the appropriate amount from the deposit to cover the outstanding balance and then add the remaining funds to their account.
For example: If a student deposits $5.00 on their account and they owe $0.05, then their balance, after the deposit will only be $4.95.
To confirm that a negative balance is due to this situation you can:
Note: If the transaction does not automatically display see Viewing Past Transaction History.