Skip to Main Content

Papercut: Pay Out Papercut Balance

Pay Out Papercut Balance - Students

  1. Go to Papercut Admin.
  2. Click the Refresh button in the browser.
    • Warning: If you don't press the Refresh button it is possible that the amount displayed on screen will be incorrect.
  3. In the Quick Find field tap the card.
  • If you don't have the card you can enter:
    • Student number
    • Guest card name e.g. SGUEST01 or LCOPY02
  • Select the appropriate account from the drop down list and click Go

Note: If a Student's account does not come up, it is likely because their Student record has expired.

  1. In the User Details window, check to make sure the correct record has come up.
  2. Scroll down to Account Details section and check the Balance.
  3. Go to Papercut WebCashier.
  4. Click on Purchase in the menu bar.
  5. In the Username field tap the card.
  6. In the Item column select Paid Out.
  7. Leave the Quantity set to 1.
  8. In the Cost (per item) column enter the amount to be paid out.
  9. Click on Purchase.
  10. Follow the steps on the Step 2: Payout via POS tab..
  1. Ask the person for their debit or credit card.
    • When possible we will refund printing balances to debit or credit.
      • Note: It may take a few days for the amount to appear on a credit card statement.
    • If the person does not have a debit or credit card, then we can refund the person in cash.
  2. On the Home screen press Papercut.
  3. Press PAYOUT PAPERCUT.
  4. Enter the amount from Papercut:
  5. Press the PAID OUT button.
  6. Press PAYMENT.
  7. In the transaction screen the amount will show as a negative value.
  8. Enter the amount being refunded.
  9. Press DEBIT or the appropriate credit card option e.g. VISA, MASTERCARD
    • or CASH if they don't have a debit or credit card.
  10. If refunding to Credit or Debit the transaction will automatically be transferred to the credit/debit machine.
    • Hand the patron the credit/debit machine PIN pad to complete the transaction.
    • On the POS screen, a Customer Receipt? Yes/No window will pop up. Select the appropriate option.
    • If you have selected Yes, the Customer copy of the receipt will print first. Give the receipt to the patron.
    • Fold the Merchant copy of the receipt in half and put it through the slot in the POS drawer.

Note: If the card is declined, the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.

  1. Press CLEAR.

If a Student has expired their record may not come up in Papercut but if there is a balance on their account it will remain in their account until it is used or paid out.

If they do not come up in Papercut and they believe they have a balance and they would like that balance refunded from their Papercut account:

  1. Refer the Student to the IT Helpdesk.
  2. The IT Helpdesk will:
  • Confirm if there is a balance left on the account.
  • If there is a balance left, IT will temporarily reinstate the Student's Papercut account. 
  1. If there is a balance to be refunded, once IT has temporarily reinstated the Student's Papercut account, the Student must immediately come to the Service Counter in order to have the funds paid out

Note: Paying out the balance is the only option. The student cannot print using these funds while their account is temporarily reinstated and the student cannot transfer the funds from their Student account to a Guest account.

Paying Out Papercut Balance - Guest Cards

  1. Go to Papercut Admin.
  2. Click the Refresh button in the browser.
    • Warning: If you don't press the Refresh button it is possible that the amount displayed on screen will be incorrect.
  3. In the Quick Find field tap the card or type the GUEST/COPY card name e.g. sguest02
  4. Select the appropriate account from the drop down list and click Go
  5. In the User Details window, check to make sure the correct record has come up.
  6. Scroll down to Account Details section and check the Balance.
  7. Go to Papercut WebCashier.
  8. Click on Purchase in the left hand column.
  9. In the Username field tap the card.
  10. In the Item column select Paid Out.
  11. Leave the Quantity set to 1.
  12. In the Cost (per item) column enter the amount to be paid out including the decimal point.
  13. Click on Purchase.

If the patron has already left without requesting their balance back, put the card back in the drawer even if there is a balance left on it.

If the patron has requested their balance back.

  1. Ask the person for their debit or credit card.
    • When possible we will refund printing balances to debit or credit.
      • Note: It may take a few days for the amount to appear on a credit card statement.
    • If the person does not have a debit or credit card, then we can refund the person in cash.
  2. On the Home screen press Papercut.
  3. Press PAYOUT PAPERCUT.
  4. Enter the amount from Papercut.
  5. Press the PAID OUT button.
  6. Press PAYMENT.
  7. In the transaction screen the amount will show as a negative value.
  8. Enter the amount being refunded.
  9. Press DEBIT or the appropriate credit card option e.g. VISA, MASTERCARD
    • or CASH if they don't have a debit or credit card.
  10. If refunding to Credit or Debit the transaction will automatically be transferred to the credit/debit machine.
    • Hand the patron the credit/debit machine PIN pad to complete the transaction.
    • On the POS screen, a Customer Receipt? Yes/No window will pop up. Select the appropriate option.
    • If you have selected Yes, the Customer copy of the receipt will print first. Give the receipt to the patron.
    • Fold the Merchant copy of the receipt in half and put it through the slot in the POS drawer.

Note: If the card is declined, the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.

  1. Press CLEAR.