Note: If a Student's account does not come up, it is likely because their Student record has expired.
Note: If paying out in cash and the balance from Papercut included penny increments e.g. $1.07, then you will need to round up or down to the nearest increment of $.00 or $.05
Note: If the card is declined, the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.
If a Student has expired their record may not come up in Papercut but if there is a balance on their account it will remain in their account until it is used or paid out.
If they do not come up in Papercut and they believe they have a balance and they would like that balance refunded from their Papercut account:
Note: Paying out the balance is the only option. The student cannot print using these funds while their account is temporarily reinstated and the student cannot transfer the funds from their Student account to a Guest account.
If the patron has already left without requesting their balance back, put the card back in the drawer even if there is a balance left on it.
If the patron has requested their balance back.
Note: If the card is declined, the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.