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Papercut: Transaction Correction

Transaction Correction

Transaction Correction is used to remove funds added to an account in error.  For example:

  • Added funds to Papercut account but then credit card did not go through
  • Added too much money accidentally to a Papercut account.

If a patron has been charged for a print job that has not gone through see Refunding Print Jobs.

If a patron wishes, or a Guest card needs to have a balance paid out, see Paid Out.

In Papercut Webcashier:

Note: If you have accidentally tapped a KPU card into the Amount field see the Accidentally Tapped KPU Card into Amount Field tab.

  1. Click on Purchase on the left hand side.
  2. Tap the patron's card or:
    • For employees who have personal accounts enter their first name/last name in the Username field.

Note: If an employee only has a prepaid departmental/shared account there should not be any situation where a Transaction Correction will need to be made.

  • For students enter their Student number in the Username field.
  1. In the Item column click on the drop down arrow and choose Transaction Correction.
  2. Leave Quantity column set to 1.
  3. In the Cost (per item) column enter the amount that should be removed from the Papercut account.
  4. In the Comment field write a brief description of the reason e.g. Credit card declined
  5. Click on Purchase.

If you accidentally tap a KPU card in the Amount field it will add a huge amount to the patron's account e.g. $36,092,487,928,898,560.00. 

Unfortunately simply retapping the card via Transaction Correction may not fully correct the amount as the Papercut software has difficulty accurately processing the large amount via tap. For that reason it is better to enter the amount manually (minus the commas and no spaces). e.g. $36092487928898560.00

In Papercut Webcashier on the Purchase tab:

  1. Tap the patron's card or:
    • For employees who have personal accounts enter their first name/last name in the Username field.

Note: If an employee only has a prepaid departmental/shared account there should not be any situation where a Transaction Correction will need to be made.

  • For students enter their Student number in the Username field.
  1. In the Item column click on the drop down arrow and choose Transaction Correction.
  2. Leave Quantity column set to 1.
  3. In the Cost (per item) column manually enter the amount, minus the commas, with no spaces and include the decimal point,that was erroneously tapped into the Papercut account. e.g. $36092487928898560.00
  4. In the Comment field write a brief description of the reason e.g. Credit card declined
  5. Click on Purchase.