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Papercut: Payout Papercut Balance

Money Left on Guest Card

If a patron has left and there is still a balance on the guest card, leave the balance on the card for the next person to use.

Paying Out Papercut Balance

If the patron has already left without requesting their balance back, put the card back in the drawer even if there is a balance left on it.

Papercut Admin

  1. Click on the Papercut Admin shortcut on the desktop or go to
  2. Once logged in tap the card.
  3. Under Account Details check the Balance field.
  4. If there is a balance left on the card click on adjust
  5. In the Adjustment to apply field enter the amount to be removed e.g. -0.10
    • Include a negative sign before the amount.
    • Do not include the $ sign.
  6. Click on Apply.
  7. Follow the steps for Paying Out on POS

Paying Out on POS

  1. Ask the person for their debit or credit card.
    • When possible we will refund printing balances to debit or credit.
      • Note: It may take a few days for the amount to appear on a credit card statement.
    • If the person does not have a debit or credit card, then we can refund the person in cash.
  2. On the Home screen press Papercut
  4. Enter the amount to be paid out.
  5. Press the PAID OUT button.
  6. Press PAYMENT.
  7. In the transaction screen the amount will show as a negative value.
  8. Enter the amount being refunded.
  9. Press DEBIT or the appropriate credit card option e.g. VISA, MASTERCARD
    • or CASH if they don't have a debit or credit card.
  10. If the Merchant receipt prints with a signature line, sign the slip.
  11. Press CLEAR.