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Welcome New Students: Questions? We Can Help


You get your KPU card at the Library

Use this card to

SOME ADVICE Don't get your KPU card on New Student Orientation days when the line ups are long. You can get your card one month before classes start, or anytime thereafter, and there are two ways to get it. If you want to use your own photo, you can submit an online card application (and just pick the card up at the Library when it is ready) or come in person to get your card made whenever the Library is open.


Where am I?

Campus site and floor maps for each campus should help: Surrey, Richmond, Langley and Cloverdale.  If you are looking for a classroom and not sure which map to look at, just ask us.  There are large print copies of all campus maps at our Service and Research Help desks. We happy to help you find it.

If you are trying to find something in a Library we have floor maps for Surrey Library: 1st floor, 2nd floor & 3rd floor, Richmond LibraryLangley Library and Cloverdale Library.

Still can't find what you need? Just ask any Library employee and we can point you in the right direction.

When is it?

KPU's Dates and Deadlines will tell you the last day you can writhdraw from a class, when exam period ends, final dates for paying fees and much more.

Library hours vary throughout the year and campus to campus, check our website for the most up to date Library open hours.

The current shuttle bus schedule will tell you when you can catch a ride for free between campuses.

What's going on?

Any official communication from the university (including the Library) will be sent to your KPU email account, so check it often.

Here are a few Twitter streams you may want to follow for up to date information and notices of services changes, events and more at Kwantlen: @KPULibrary, @KwantlenU, @KPUStuLife, @KSAcouncil

I have questions about....

Applying to KPU or the different programs offered.

Registering for classes, fee payments, etc.

Compass cards, medical coverage or other Kwantlen Student Association related services Contact the KSA

Lost or stolen items: Check with the campus Security or if you forgot something in the Library, ask at the Service Desk.

More questions?  Look at the rest of this New Student Guide (see more subject tabs at the top), try the Library's FAQ database, or just ask: check out the next column


Call numbers...Periodicals...What?

Come across a library term you don't understand? This list of definitions from the Association of College and Research Libraries (ACRL) should help.

Is English your second language? ACRL has another list that translates these terms into Arabic, Chinese, French, Japanese, Korean, & Spanish.

You can also ask a Library employee. We are happy to explain any library-related terms you come across that cause confusion.


Librarians love to answer questions so there are lots of ways you can contact us.  Email, text, or use chat reference; if you prefer the personal touch you can see our Research Help Desk hours when you can phone or talk to a KPU Librarian in person.  Do all of the above from our Ask a Librarian page.

Library Twitter Account