Payments & Refunds: Final Bill

Items will be assumed lost after 8 days overdue,

The Surrey Reserve Technician will create LOST bills for assumed lost/long overdue material.

Items with an Assumed Lost status will remain checked out to the patron and fines will continue to accrue. After approximately 45 days the item gets converted to final bill status.

Assumed Lost Bill on Bills tab:

Assumed Lost Status on Checkout tab:

Renewals

For the most part, renewals are not allowed on items with an Assumed Lost status.  There are two exceptions:

• Employee Semester Loan Laptops
• Teaching & Learning (TEAC) Equipment

Employees can continue to renew these items each semester as long as they are still employed by KPU but they must renew the items themselves online.  They will not be automatically renewed to them.

If an Employee has been billed for an Employee Semester Laptop or TEAC Equipment and they are BLOCKED in Workflows:

1. Confirm with the employee that they still have the equipment.
2. Click on Renew User.
3. In the Renew column, select only the Employee Semester Laptop and/or the TEAC Equipment.
4. Click on Renew Selected Items.
5. Enter the standard override if prompted to do so.