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Payments & Refunds: Workflows Bills

Combining Transactions

You cannot combine paying Fines & Fees with any other POS transaction.

You can only combine Papercut Add Value and Sales transactions into one transaction.

Logging In to POS

At the main screen:

  1. In the lower left hand side of the screen, next to REG,  press ******.
  2. Using the number pad, enter your POS ID.
  3. Press Enter.
  4. The ****** should now show your initials.
  5. When you complete a transaction tap your initials to logout.

Paying Workflows Bills

Fines and bills can be paid in full or partial payments.

Important Note: You cannot combine a Fine & Fees payment with any other type of payment i.e. On a student card we cannot put an Add Value for printing transaction on the same transaction as paying off a fine.  The fine must be paid off separately on its own individual transaction.

 

On the POS Home screen:

  1. Press Fines & Fees.
  2. Press Fine Lookup.
  3. Scan KPU card barcode or manually enter the barcode or student number.
    • If no bills come up after scanning barcode and Workflows shows bills, DO NOT proceed with payment. Try manually entering the student/employee number instead.  
    • The barcode that was scanned may not match the barcode in Workflows or the scanner may have missed scanning some of the digits.
  4. When the bills come up on screen:  
Paying Bills in Full Making Partial Payments

If paying all the bills on the account at once press the Select All button.

  • The field next to the amount owed will automatically be filled in with the correct amount.

If making partial payments:

  1. Do not press the checkbox next to the bill.
  2. Enter the amount being paid in the field next to the amount owed. 
    • No decimal is needed.

If paying off the full amount of individual bills, press the checkbox next to the individual bill(s)

  • The field next to the amount owed will automatically be filled in with the correct amount
  1. Press Pay Fines.
  2. Press the Payment button and follow the appropriate steps below.

Note: You can combine any of these Payment types. e.g. someone could pay $1.00 in cash and the rest on debit or credit.

Payment Type Steps
Cash
  1. Select one of the following two options:
    • If applicable choose one of the Quick Cash buttons: e.g. $1.00, $2.00,  $5.00, $10.00, $20.00 OR
    • Manually enter the amount the patron is giving you
  2. Press CASH as the payment type.
  3. The amount to be given in CHANGE  (highlighted in yellow) will display in the POS payment window.
  4. The cash drawer will automatically open. 
  5. A receipt will not print.  If a patron requests a receipt:
    • On the Home screen press Fines & Fees .
    • Press REPRINT RCPT.
    • Only the most recent transaction receipt can be printed this way.
Credit/Debit
  1. Enter the payment amount.
    • The transaction window will display the amount outstanding based on your selections in the previous screen.
  2. Press the appropriate PAYMENT option:
    • DEBIT
    • CREDIT
  3. The transaction will automatically be transferred to the credit/debit machine.
  4. Hand the patron the credit/debit machine PIN pad to complete the transaction. 
  5. On the POS screen, a Customer Receipt? Yes/No window will pop up. Select the appropriate option.
  6. If you have selected Yes, the Customer copy of the receipt will print first. Give the receipt to the patron.
    • If a signature line prints on the Merchant receipt the patron must sign the receipt.
  7. Fold the Merchant copy of the receipt in half and put it through the slot in the POS drawer.
  8. A  Workflows specific receipt will not automatically print.  If a patron requests a Workflows specific receipt:
    • On the Home screen press Fines & Fees ..
    • Press REPRINT RCPT
    • Only the most recent transaction receipt can be printed this way

Note: If the card is declined the patron must use a different means of payment. If the patron has no other means of payment, and the bill has already been paid off in Workflows, contact the Library Resources Technician to reinstate the bill in Workflows.
Cheque
  1. Enter the amount of the Cheque.
  2. Press the payment type of CHEQUE.
  3. The cash drawer will automatically open. 
  4. A receipt will not print.  If a patron requests a receipt:
    • On the Home screen press Fines & Fees ..
    • Press REPRINT RCPT
    • Only the most recent transaction receipt can be printed this way
  1. Press Clear when you are finished.
  2. Press Home if not automatically returned to the Home screen.
  3. As a double check, you may want to check Display User in Workflows to ensure payment has been made.  If it has not been made, see Troubleshooting - Workflows.

Cancelling Workflows Fines

Fines can only be cancelled if the Library has made an error (e.g. overdue fines that accrue due to a delay on our part in discharging the item).

If you need to cancel a fine, do it via Workflows.