Payments & Refunds: Correcting Payment Reason

There is no way to reverse a payment in Workflows. 

If you have made the wrong payment reason:

1. Click on Display User.
2. Enter the patron's barcode number.
3. Click on the Bills tab.
4. Under Display options change Bills field to Paid.
5. Select the bill that was paid incorrectly and right click in the Note column.
6. Click on Edit Bill Note.
7. Enter the correct payment method e.g. Payment error. Bill was paid with MASTERCARD [date/initials].
8. Click on Save.
9. If the payment method should have been CANCEL and you erroneously entered an actual payment type, then inform the Library Resources Technicians.