Payments & Refunds: Cancelling Fines

Fines can only be canceled if the Library has made an error (e.g. overdue fines that accrue due to a delay on our part in discharging the item).

Note: If the Library is not in error refer the patron to the Library Borrowing and Fine Questions form.

1. Click on .
2. Enter the patron's barcode.

Notes

1. If thealert appears at the top of the screen, click on it.
2. If there is an entry in the Note column under Individual Bills and Payments, hover your cursor over the note to see the full note.

Payments

1. If cancelling all of the bills at once, enter the Total owed amount in the Payment field in the Total bills and payments section.
2. If it is an individual bill that needs to be canceled, then choose the appropriate Payment field in the Individual Bills and Payments section and enter the payment amount.
3. Choose CANCEL from the drop down list  in the Payment type field.
4. Click on Pay Bills.
5. A receipt will automatically print to the receipt printer. .
6. The receipt can be  given to the patron as proof of cancelation or it can be shredded.  It does not need to be put in the POS drawer.