Developmentold: Troubleshooting

Kwantlen offers wireless (Wi-Fi) network service to Kwantlen employees and currently-registered students in all internal locations on the Cloverdale, Langley, Surrey and Richmond campuses. Wi-Fi access is offered for Internet (Web surfing) and email access only.

Step by step wireless access instructions.

Still having troubles? Contact a Librarian.

You can access our research databases from home if you are a Kwantlen student or employee.

• Here is the login information you will need to use to access these online resources:
  • Students:
    username = student number
    password = same password used to register for classes online
  • Employees:
    username = assigned short name that you use to login to office computer
    password = same password used to login to office computers or access HR self services
  • Staff and Administrators
    username = same name ID used to access office computers
    password = same password used to login to office computers
• You must have 'Cookies' enabled on your browser. This will ensure that the system will recognize you after you enter your barcode just once despite how many databases you use during your browser session.
• If your username/password works for logging into Moodle or computers on campus, but does not work for logging into our databases, try a password reset. This often triggers library database access.
• If you use any type of chain to automatically save passwords, you will need to make sure that is updated to your changes. Library databases are unavailable from a VPN connection. Please use a direct internet connection for their use.
• Still having issues?? We are here to help! Contact us by phone, email or text and we will assist you - https://www.kpu.ca/library/services/askus.

Things to check when you cannot access the article indexes

• Ensure you are using the correct username which should be your 9 digit student number
• Verify your password -  it should be the same one you use to register for classes
• Check your internet connection
• Check your browser settings to ensure you are able to accept cookies

We are here to help. If you require assistance, please don't hesistate to contact us!

• By Email through this form
• Or Chat with us live in the chat window above.
• You can also email your subject librarian. See our list of librarians at https://www.kpu.ca/library/contact-your-librarian.