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Copy of Troubleshooting in the Public Areas: How to use this manual

How to use this manual

This Guide is intended as a Knowledge base for Troubleshooting  in Public areas and contains:

  • Protocols for troubleshooting/Reporting problems
  • Workarounds
  • Known issues
  • Tips & Tricks

Within the library, Public Areas are those defined as outside the two Service points in each library; Service counter & Information Desks.

Procedures shared by both Staff & librarians eg: how to look up a course reserve are located in their respective manuals and in this manual to provide quick access for Librarians:

  • How to print
  • How to scan
  • how to logon a Workstation
  • How to find a course reserve
  • How to Book a study room
  • Reset Pin
  • FAQs