While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
|Ask them to go to the MFD.||
Do they want to scan to USB or KPU email?
|Do they want to scan black & white or color?||
The default is Black & White.
You must select FULL COLOR from send settings if you want to scan in color.
These instructions are attached to the top of the MFD.
It may be helpful to view the Quick Reference Scan Guide to see the MFD screens and buttons