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Covid Troubleshooting: Paper jams, toner & paper

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

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Paper jams, toner and paper

Ask Action/Response
What MFD are they using, e.g.: A, B or C? Ask them to move to another printer.
Is the machine jammed, or does it  need toner or paper? Follow Covid Safety Precautions and attend to the problem MFD.
User wants to use their own paper Our machines are calibrated for the paper we use.  We cannot allow users to use their own paper.