While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
Converting Mac Files
Got a student with a file such as a Pages file, created on a Mac that won't open? Show them how to convert it using the instructions below:
Note: Ideally, if a student thinks they will be using a Mac file on a windows computer they should save it on their Mac as a doc file or other compatible windows file type so they can open it on a Windows computer.
Menu bar Internet Explorer
In IE, the toolbar with the top menu bar containing file edit, view, print etc. is not included as a default.
if a student is in IE and needs access to these menu options, press the ALT key and the toolbar will appear.
Maple Software - How to print
You must export as PDF in order to print:
Export as Portable Document Format (PDF)
A Maple worksheet exported as PDF file can be opened in a PDF reader such as Adobe Acrobat. The PDF document is formatted as it would appear if the Maple worksheet were printed using the active printer setting.
You can access this option in the Export tab of the Options dialog. See Options>export, windows, UNIX and Linux.
Free for current KPU students: Download and install Office 365 on a PC, Mac, Iphone or Android.
MYITLab is accessed through Start/Programs.
If you encounter problems with MY ITLab, find out the exact problem with as much detail as possible and have the user call IT 604-599-2116 to report the problem.
Profile - How to Print
When Students print in Profile, instead of printing directly to the printers, the material they want to print is saved to a PDF file. Follow these instructions to print the PDF.
IT has setup rules within the software that forces files to be saved as PDF. There have been problems where one server did not have the rule in place. This can mean that all printing can be held up at a campus. if this happens, please report it here.
Email notification is not enabled for this software. Students should fill out worksheets and hand them into their instructor.
Handouts are available in print in the Psych Labs in Richmond and Surrey and in the Learning Center at Langley.