While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
For Real time to work in Anatomy TV, it has to run in Chrome with certain settings applied. The shortcut in the start menu that directs Chrome to launch Anatomy TV, with those settings.
Problem
If people are already using Chrome, when they launch Anatomy.TV, Chrome does not launch fresh with the extra settings applied. It just opens Anatomy.tv with the regular Chrome settings, and Real Time won't work.
Fix
Close out of Chrome and launch Anatomy TV fresh from the start menu. If Real Time doesn’t work, it’s possible that Chrome has not fully closed and restarted. IT recommends closing Chrome from the task manager, then launch Anatomy TV fresh from the start menu.
Close Chrome from Task Manager:
Converting Mac Files to Word Doc
Got a student with a file such as a Pages file, created on a Mac that won't open? Show them how to convert it using the instructions below:
Note: Ideally, if a student thinks they will be using a Mac file on a windows computer they should save it on their Mac as a doc file or other compatible windows file type so they can open it on a Windows computer.
Menu bar Internet Explorer
In IE, the toolbar with the top menu bar containing file edit, view, print etc. is not included as a default.
if a student is in IE and needs access to these menu options, press the ALT key and the toolbar will appear.
Maple Software - How to print
You must export as PDF in order to print:
Export as Portable Document Format (PDF)
A Maple worksheet exported as PDF file can be opened in a PDF reader such as Adobe Acrobat. The PDF document is formatted as it would appear if the Maple worksheet were printed using the active printer setting.
Notes:
You can access this option in the Export tab of the Options dialog. See Options>export, windows, UNIX and Linux.
Free for current KPU students: Download and install Office 365 on a PC, Mac, Iphone or Android.
MY ITLab
MYITLab is accessed through Start/Programs.
Known issues
If you encounter problems with MY ITLab, find out the exact problem with as much detail as possible and have the user call IT 604-599-2116 to report the problem.
Profile - How to Print
Know issue
When Students print in Profile, instead of printing directly to the printers, the material they want to print is saved to a PDF file. Follow these instructions to print the PDF.
IT has setup rules within the software that forces files to be saved as PDF. There have been problems where one server did not have the rule in place. This can mean that all printing can be held up at a campus. if this happens, please report it here.
Email notification is not enabled for this software. Students should fill out worksheets and hand them into their instructor.
Handouts are available in print in the Psych Labs in Richmond and Surrey and in the Learning Center at Langley.
They are also available online through the Psychology Dept.’s PsychSim website: http://www.kpu.ca/arts/psychology/psyc-lab/computer-simulation-exercises
If students are having problems accessing the software, you can also find a phone number on the website to refer students to
How to login to WebWHMIS
Please follow the steps below to access the test. You MUST know your student number to register and be sure to enter your information correctly.
Company LoginID = KPU2020
Company Password = KPU2020
Printing: Once you have completed the Final Quiz and you have received a grade of 80% or higher (lower than 80% is a fail, and you must rewrite the quiz) you have the option of printing your information.
To print the information:
- Right click on the page, select Print,
- then click ok when the printer information appears.
Information on Employee Whmis training can be found at KPU's WHMIS SharePoint site
Still having trouble? Report it here
Excel - Print titles for columns or row
Excel - Shrink to fit a worksheet on one page
Internet Explorer - Remove headers & footers for printing
Snipping - Create a screen shot
Word - Print background color & images
Word - Remove page number from title page
Word - remove page number on title page and start renumbering