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Covid Troubleshooting: Cannot detect size

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.

Cannot Detect Size

Cannot Detect sizes displays when the item being scanned does not match one of our standard paper sizes.

  1. Press Scan Settings.
  2. Press Scan size tab.
  3. Choose an appropriate paper size (e.g. 8.5 x11 will work for items smaller than 8.5x11).
  4. Press OK.
  5. Press Start.