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Covid Troubleshooting: USB not detected

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.

USB not detected

Ask Action/Response

If they have used the USB stick here before?




If they've used their USB at KPU before, and the MFD is still not detecting it, try powering off the MFD and turning it back on.

You'll need to tell user where the Power button is located on the MFD. This usually takes a few minutes.  Once powered OFF, have the user power back on and try scanning again.