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Covid Troubleshooting: Enlarge/reduce copies

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.

How to enlarge/reduce copies

Ask Action/Response
Ask the user to logon the MFD by tapping their card or logon on MFD manually. Once they are logged on the MFD, follow instructions for Device Functions copy or Scan. 

It may be helpful to view the Quick Reference Guide below  to see the MFD screens and buttons

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Logon MFD Manually

To logon to an MFD:

  1. If the LCD control panel/screen is dark, press the ENERGY SAVER button to turn on the MFD.
  2. When prompted, enter your Username and Password and press Login.

For Students:
username = student number
password = same password used to register for classes online

For Employees:
username = your assigned short name (the same that you use to log in to your office computers)
password = same password used to log in to office computers.

Forgot your Pin/password? click here to reset