While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
Ask | Action/Response |
Ask the user to logon the MFD by tapping their card or logon on MFD manually. | Once they are logged on the MFD, follow instructions for Device Functions copy or Scan.
It may be helpful to view the Quick Reference Guide below to see the MFD screens and buttons |
To logon to an MFD:
For Students:
username = student number
password = same password used to register for classes online
For Employees:
username = your assigned short name (the same that you use to log in to your office computers)
password = same password used to log in to office computers.
Forgot your Pin/password? click here to reset