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Covid Troubleshooting: How to scan

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.

1 Requirements for Printing, Photocopying & Scanning

Ask Action/Response

Do you have a KPU card?

Are you a student/employee?

Student/employee - No card issued

  1. Student/employee  will need to submit a photo online for card issuance.  Once they pick up their card, they can load Money on their KPU Card Online.

Card issued, but doesn't have card with them

  1. Students & employees do not need to have their card with them to print.  They can logon MFD Manually to release print jobs or photocopy.
Not a Student/employee? see Guests
Do you have $ on your card?

If necessary walk through instructions to Check Balance and load money on KPU card.


2 How to scan

Ask Action/Response
Ask them to go to the MFD.
  1. At the MFD, ask them to Tap their card or logon the MFD manually.
  2. Select Device functions - San to USB, or Scan to KPU email.
  3. Click here for How to Scan to K: drive for employees. You'll need to scroll down to Using MFPs at KPU.

Do they want to scan to USB or KPU email?

  1. Students can only scan to USB or KPU email.
  2. Employees can scan to USB, personal drive or KPU email.
  3. Click here for instructions to scan to USB, personal drive or KPU email.
  4. These instructions are also attached to the top of the MFD.
Do they want to scan black & white or color?

The default is Black & White.  

You must select FULL COLOR from send settings if you want to scan in color.

These instructions are attached to the top of the MFD.

It may be helpful to view the Quick Reference Scan Guide  to see the MFD screens and buttons



Logon MFD Manually

To logon to an MFD:

  1. If the LCD control panel/screen is dark, press the ENERGY SAVER button to turn on the MFD.
  2. When prompted, enter your Username and Password and press Login.

For Students:
username = student number
password = same password used to register for classes online

For Employees:
username = your assigned short name (the same that you use to log in to your office computers)
password = same password used to log in to office computers.

Forgot your Pin/password? click here to reset