While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
Do you have a KPU card?
Are you a student/employee?
Student/employee - No card issued
Card issued, but doesn't have card with them
|Not a Student/employee?||see Guests|
|Do you have $ on your card?||
If necessary walk through instructions to Check Balance and load money on KPU card.
|Ask them to go to the MFD.||
Do they want to scan to USB or KPU email?
|Do they want to scan black & white or color?||
The default is Black & White.
You must select FULL COLOR from send settings if you want to scan in color.
These instructions are attached to the top of the MFD.
It may be helpful to view the Quick Reference Scan Guide to see the MFD screens and buttons
To logon to an MFD:
username = student number
password = same password used to register for classes online
username = your assigned short name (the same that you use to log in to your office computers)
password = same password used to log in to office computers.
Forgot your Pin/password? click here to reset