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Covid Troubleshooting: Printers not showing up

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.

Check If correct printers are installed

Ask Action/Response  

Can they see any printers installed? 



Walk through instructions to Check If Printers are Installed:

  1. Click on the Start button.
  2. Then click on the Settings, then Devices

The available Printers will display.  Check that the correct printers are installed for your campus.  This example shows Langley Printers:

Still having problems? Follow steps to install a printer