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Covid Troubleshooting: Color printing

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.

How to Print Color

Ask Action/Response

Do they know how to select the color printer, e.g.Langley color?

Have they asked for a refund? click here Refunding for printing/copying

  1. When sending the job to print, select the color printer for your campus as below.
  2. Click Print.
  3. Select color printer from the Printer drop down box.
  4. Click Print.

Release your print job.
  1. They will need to move to one of the printers and either tap their card or logon MFD manually.
  2. Select Print Release


Logon MFD Manually

To logon to an MFD:

  1. If the LCD control panel/screen is dark, press the ENERGY SAVER button to turn on the MFD.
  2. When prompted, enter your Username and Password and press Login.

For Students:
username = student number
password = same password used to register for classes online

For Employees:
username = your assigned short name (the same that you use to log in to your office computers)
password = same password used to log in to office computers.

Forgot your Pin/password? click here to reset