While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
Problem/error | Action/Response |
Citrix Login failed
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User gets bumped back to login screen |
If a student enters their credentials to logon a workstation and it appears to be logging on, but instead bumps back to the login screen or doesn't login:
Possible Cause For whatever reason, the student logged off their previous session, but the system didn’t complete the log off. That session needs to be “killed” and only IT can do that. This can become widespread so please report this problem to the AV Technician for follow up.
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USB Devices |
USB Devices, including some large capacity USB are not compatible with student Wyse clients. Refer user to a PC. |