While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
Have you forgotten your pin?
Have you setup your 3 security questions?
Is your account locked?
If the user forgot their PIN, their PIN expired or the account is locked they will need to reset their Pin. Refer the user to One.kpu.ca:
Need more information? Refer to Password management for more information