While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
|Did you send the job to Print, & release the job?||Confirm that they know how to Print including how to release a print job.|
|Did the user logon the workstation or was the station already logged on?||
The Workstation login and MFD login must both match. Check that the workstation logon matches the user.
|Do you have $ on your KPU card?||
|Is there an error message - Job denied on the computer screen?||
|Ask if they are printing an attachment in an email.||
Some email applications such as Outlook require that you download the attachment before printing.
|Is it possible the printers are not installed?||
Check Printers not showing up
Still having problems? Ask user to call IT 604-599-2116