While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.
If the information on this page doesn't help you resolve the issue, report the issue here. Note: Do not use Internet Explorer to access the form.
Ask | Action/Response |
Do you have a KPU card? Are you a student/employee? |
Student/employee - No card issued
Card issued, but doesn't have card with them
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Not a Student/employee? | see Guests |
Do you have $ on your card? |
If necessary walk through instructions to Check Balance and load money on KPU card. |
Ask | Action/Response |
After they are logged on, ask them to open the document they wish to print. Do they want to print B&W or color? |
To send the job to Print:
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Release your Print Job. |
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To logon to an MFD:
For Students:
username = student number
password = same password used to register for classes online
For Employees:
username = your assigned short name (the same that you use to log in to your office computers)
password = same password used to log in to office computers.
Forgot your Pin/password? click here to reset