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Covid Troubleshooting: Overview

Safety Precautions

While physical distancing is in effect, staff will troubleshoot issues over the phone or while behind the acrylic screen at the Service Counter.

If the information on this page doesn't help you resolve the issue, report the issue here.  Note: Do not use Internet Explorer to access the form.


During physical distancing, patrons will be directed to call the Service Counter phone number for help troubleshooting over the phone.  With limited number of staff on campus, all staff on campus will be required to troubleshoot in the areas below, over the phone.

  • How to logon a student workstation
  • How to Print
  • My job didn't print
  • How to check balance & load money on your KPU card
  • How to photocopy
  • How to scan
  • How to reset your pin
  • Wifi
  • Workarounds/fixes
  • Known issues
  • Tips & Tricks & FAQs
  • Protocols for reporting problems

Public Areas in the library are those defined as outside the two Service points in each library; Service Counter & Information Desk.