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KPU Library COVID-19 Response

We're Here To Help

We have answers to our most frequently asked questions below.

If you still need to contact us with any questions about the computers or equipment in the library:

Ask us through email, text, chat or phone

Computers and study space in the Library

Can I still come to the library to use a computer and study?

During the library's reduced open hours, students may use computers & printers to complete assignments or exams. We ask that all visitors adhere to KPU's COVID-19 policies, such as mask wearing and physical distancing, while in our spaces.

The Library cannot provide guest station access to community members or visitors.

To stay within prescribed provincial health guidelines, we have the following number of seats at computers and study tables available:

  • Surrey
    – Number of seats in atrium computer areas: 25 considering social distancing
    – Number of seats in 1st floor lab area: 12 considering social distancing
    – Number of seats in study areas: 5 considering social distancing
  • Richmond
    – Number of seats in computer areas: 22 considering social distancing
    – Number of seats in study areas: 20 considering social distancing
  • Langley
    – Number of seats in computer areas: 14 considering social distancing
    – Number of seats in study areas: 35 considering social distancing
  • Cloverdale
    – Number of seats in computer areas 16 considering social distancing
    – Number of seats in study areas: 16 considering social distancing

Computers cannot be reserved ahead of time, and are still available - as usual - on a first-come, first-served basis.

Paying for Printing

How do I load money on my card to print?

During this suspension of most library public services, the only way to add money to your PaperCut account (to pay for printing or copying) is online.

You must be on campus to do this and payment is by credit card only. Temporary credit cards such as Visa gift cards are permitted, although you may need to register the card before using it. 

1. Using Library computers
  1. Double click the Papercut icon on the computer desktop (if you can’t find the icon go to papercut.kpu.ca and use your KPU login).
  2. From the left hand menu choose Add Credit.
  3. In the Amount to add field choose an amount from the drop down list. Online deposits are limited to: $1, $2, $5, $10, $15 and $20.
  4. Click on Add value.
  5. Fill out the Payment Details screen and click on Process Transaction.
2. Using your laptop or mobile device
  1. Connect to the KPUSecureStudent wireless network.
  2. Log into your student printing account at papercut.kpu.ca.
  3. Follow steps b) through e) above.

 

For prices and print/copy/scan instructions go to libguides.kpu.ca/new/PrintScanCopy

Printer not working

The printer/copier/scanner isn't working

Try resending and retrieving the print job from another printer. You have access to multiple print/copy/scan machines at the Langley, Richmond and Surrey campus libraries.

Give us a quick text, email, chat or phone call to let us know about the problem, and please specify which campus library you are at. If it is a physical problem with the printer, we may not be able to fix it immediately for you, but we can make sure someone fixes the problem as soon as possible to get the machine up and running properly for others.

PaperCut Refunds

My KPU Card is expiring, how can I get a refund of the money in my Papercut account?

The money in your account won't be lost even if you are no longer a student at KPU.  When the Library returns to offering public services, contact us we'll be able to refund any money left in your account.  

Wi-Fi

Can I still access KPU Wi-Fi?

Wi-Fi is available throughout KPU campuses.

The IT Department has also increased Wi-Fi accessibility in outdoor areas, so students can remain in their cars, or have increased space for physical distancing outdoors, while online.

KPU Wi-Fi now extends to these campus parking areas:

  • the KPU Richmond north underground lot
  • the lot behind the KPU Surrey Bookstore
  • the lot behind the KPU Langley South building

Employees, students and guests/visitors can find more information about wireless access on campus, including maps, from this page of the IT Department's website.

Group Study Rooms

Are the group study rooms still open?

The group study rooms are not open for use at this time.

There isn't sufficient room for students to social distance in those spaces, or for the University to maintain the frequency of cleaning required after each study room booking.

Students should be able to find tables, study carrels, and/or comfortable seating areas open to use at all campus libraries.

If you were planning to work/study in a group, please keep in mind that campus security is monitoring all areas of the campus, including the Library, to ensure employees and students are adhering to the Health Authority's recommended 2 meter social distancing guidelines.