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KPU Library COVID-19 Response

General Information

Our collections are closed for in-person browsing, but KPU students and employees can still order material online for pick-up. Please adhere to KPU's COVID-19 policies, such as mask wearing and physical distancing, while in our spaces. 

The library’s collections cannot be accessed in-person, but much of the library’s collection is available to be placed ‘On Hold’ and you pick up the material by appointment when your order is ready. You need your KPU Card to pick up your order. 

Collections currently available for holds: General, reference, video, and Langley music CD collections.

Collection items currently unavailable for holds: Print journals, items associated with course reserves.

All collection items currently on loan have a due date of December 17, 2020.

Equipment lending is currently suspended. Student Laptops are currently the only equipment available to be requested through the library. Visit Borrowing Equipment for full details.

Borrowing from the library's collections

How to borrow library materials:

  1. Search the catalogue and find the item you want.
  2. Select orange ‘Place Hold’ button.
  3. Log in to your KPUOne account if you are not already logged in. You may need to select ‘Place Hold’ button again.
  4. Choose what campus location you want to pick up at.
  5. Select ‘Place Hold.’
  6. You will receive an email to your KPU email account when your item has been processed. You must make an appointment to pick up your material. Use the instructions in this email, selecting a date and time.
  7. Pick up your order at your appointment time using your KPU Card. Apply here if you don't have one. Bring your phone and call the number posted at the Service Desk for assistance.

How to return library materials

To return material from the library’s collections, please use our book return bins outside our libraries. If there is no line up at the Service Desk (and enough room to social distance), you may also use our book return slot at our Service Desk. 

Returned material is quarantined before staff handle the items. Your items may still show on your account while in quarantine. They will be backdated and recorded as returned the date you dropped them off.

All material currently on loan is due back by December 17, 2020. 

Further Borrowing Information

Borrowing Tips:

Miss browsing books on a shelf? You can do it virtually, follow instructions on Collection Priorities during COVID.

To borrow items you’ll need to show your KPU Card. Apply for it online and plan ahead; the process can take a few days.

If you’ve requested multiple items and only want to make one trip, wait until you receive an email notification for all your items before scheduling a pick up.

If you need an item quickly, consider selecting its home campus as the pick-up location. Inter-campus deliveries occur less frequently during COVID.  

If you need to cancel or reschedule your appointment time, there are links to do that in the email notification.

Employees, you may need to arrange for a short term visit to campus, as outlined in the July 14 KPU COVID Response Statement.

An appointment must be made to pick up requested material. We require appointments to help maintain a safe number of people in the library. 

Borrowing Frequently Asked Questions

We have answers to our most frequently asked questions below.

If you still need to contact us with any questions about borrowed or borrowing material, please fill out this quick web form and we'll get back to you.

Submit your Library Borrowing and Fines questions

Interlibrary Loans

Can I still place interlibrary loans for material KPU Library doesn't have?

The delivery system to facilitate inter-library borrowing has been reduced. This means your requests for books or 'returnables' (physical items like print books) may take longer than it did in the past. However our full interlibrary loan service is open!

 

Library Hold & Registration or Withdrawal

Are you being prevented from registering for classes or getting your transcripts because you owe us money?

No new overdue fines are being created at this time.  However, if you have fines or bills from before March 18, you may have a hold on your record that prevents you from registering or withdrawing from classes.

If you have questions about the hold, you can submit a Library Borrowing and Fines Questions form.

To pay the bill so the hold can be removed:

Community Borrowers

I have a Community Borrower Card. Can I borrow from the library or use e-resources?

Unfortunately, we are not loaning library material to members of the public or alumni who hold a Community Borrower card at this time. We are also currently unable to provide guest station access to Community Borrowers or visitors, which means Community Borrowers do not have on-site access to our electronic resources and journals. We will update this space when that changes!